Ready Health Support

For trouble signing in or accessing your account, describe what happens and any error message you see.

Check that your mobile number is correct and can receive SMS. If a code does not arrive or you need to change your number, contact support. Never share your OTP.

Use a clear image with all prescription details visible. If an upload fails, tell us the file type and error message. Keep medical documents in the app.

For booking changes or status questions, include the booking reference, test name and selected medical center.

Tell us the medical center, test or package, and the offer you need help understanding.

Include your consultation reference and appointment date when asking about scheduling or access.

For an existing request, include the booking reference and explain the issue. Do not wait for an email response in an emergency.

Tell us the service category, requested date and booking reference for help with your home-care request.

For a missing report or viewing problem, provide the related booking reference and medical center. Do not attach medical reports to your initial email.

Ask about membership access, benefits or renewal. Describe the issue without sharing payment credentials.

Include the booking or transaction reference, date and amount. Never send a PIN, OTP or full card details.

Include your phone model, iOS or Android version, app version and steps to reproduce the issue. Remove personal information from any screenshots.